Returns and replacement of items
With our simplified return procedure , you have 30 days to return a purchased item for free , in case of problems or second thoughts.
We pack every item with the utmost care, but since these are delicate objects, it may happen that something arrives damaged during transport. No problem : in these cases, we will provide a free replacement with shipping of the replacement goods in 24/48 hours .
Breakage and errors
Free replacement
We carefully package each of our items, but from time to time, since these are delicate items, it may happen that some items arrive damaged during transport. Follow the information below and find out how to request assistance
We pack carefully, but with very fragile items damage can happen. Don't worry: we are ready to solve the problem quickly.
In case of damaged goods, you can request a refund or free reshipment of the item . We will take action immediately according to your preference.
Fill out a ticket on our support portal (link at the end of the page). We will intervene within a few hours and, in case of replacement , we will ship within 24/48 hours , without additional costs.
Request order assistance
Returns and Breakages Portal
Returns
30 days free return
Have you received an item that is wrong, defective or that you no longer need and want to return it? Below you will find some useful information to do so or to receive other types of assistance.
You have 30 days from the moment you receive the goods to return them free of charge.
Open the dedicated portal from the link below and start opening the ticket by entering all the necessary information, we will find the perfect solution for you
If you simply change your mind, you will be responsible for the shipping costs and we will refund the amount of the returned products.
Start a return process
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